FAQs What our prospects ask before onboarding

We begin by understanding your business requirements. Then, we customize workflows and task plans that align with industry best practices. Every process is documented, reviewed, and shared for transparency and consistency.

Our quality control team monitors tasks closely, ensuring every action meets established benchmarks. This extra set guarantees that your tasks are handled with the same attention to detail as if done in-house.

You need to select at least one task to start. Then you can add as many tasks as you need; there are no extra fees per task. Our pricing is straightforward, helping you scale without worrying about hidden charges.

We will first work with you to lock down a benchmark for each task that you select to delegate to us. Then each week we will share a report with you detailing the number of transactions worked on for each task and the amount of time taken (as per the benchmarks established). This reporting model gives you full visibility of the productivity of your processing partner.

We provide 24/5 support with US-based working hours. You’ll have dedicated account managers in both India and the US, ensuring clear communication and real-time updates on task progress.

That’s exactly why we have trained backups for every account, ready at a moment’s notice. Whether someone is unexpectedly absent or there is attrition in our staff, we have you covered. You will not face any hassle.

While our team members aren't licensed, they are required to complete extensive training in insurance practices and systems before they can even begin to serve on an account.