Policy Servicing Packages
Streamline Processesat Your Agency with Marble Box
Avoid potential E&O Claims
Increase Turnaround Time on Critical Documents
Improve Efficiency for Account Managers by Freeing up Their Time
Ensure Verification of Limits & Exposures in Your Policies
Policy Servicing Packages
The Vital Policy Servicing package includes two primary tasks:
1. Policy Review -
Audit of policies to ensure the policies and coverage limits are updated correctly.
2. Renewal & New Business Processing -
Our team will update your Agency Management System (AMS) as per policy dec. page. We will also compare the policy document against an application or binder.
Benefits:
1. Ensure accuracy between coverage/limits requested and coverage/limits issued.
2. Ensure information in the Agency Management System is up-to-date and stored in one place for easy reference.
The Essential Policy Servicing package includes three primary tasks:
1. Certificate of Insurance -
Marble Box will revise the commercial lines certificate, verify policy on carrier site, update limits & location, and add the policy endorsements for an additional insured or certificate holder.
2. Evidence of Insurance -
Marble Box will create certificates for additional insureds, certificate holders, and lien holders. We will also update Mortgagee changes via email or fax.
3. Endorsements -
All changes are updated in the management system, processed on the carrier site, and followed-up on until completed.
Benefits:
1. Offers same-day turnaround and urgent hourly turnaround requests.
2. Enhances the customer experience, allowing your account manager to be more hands-on with client-facing activities.
3. Less time spent on cumbersome tasks.
The Key Policy Servicing package includes three primary tasks:
1. Carrier Correspondence -
All carrier notices are downloaded and manually added to the Agency Management System.
2. Claims -
Follow up with the carriers and update the Agency Management System.
3. Cancellations & Re-instatements -
Downloaded manually to update the cancellation in the Agency Management System and follow-up on payments.
Benefits:
1. Saves account managers and producers time to focus on more important areas of the agency.
2. Offers timely follow-ups with carriers and clients to ensure the process continues to move forward.
